The Art and Science of Queuing

A great queue is part art, part science. Learn how to combine your intuition and creativity with proven tactics to make your waiting lines more efficient and effective.

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Extract More Value from Your Waiting Line.

In planning a queue, managers need to put right brain and left brain to work, meshing art and science to create an efficient and enjoyable process for all.

This 9-page guide is designed to help you think through the psychology of queuing and highlights trends that can help you extract more value from your line.

What's Covered in this Guide:

  • The Five Tenets of Queuing -- 5 key ideas that illuminate the "psychology of waiting"
  • Queuing Trends -- Latest best practices for extracting the most value from your customer's time in the queue

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