queuing theory

EBOOK

Queuing Theory 1.0

To be effective, a queuing system needs to maintain a certain level of customer throughput to avoid congestion and to minimize customer’s discomfort. Learn a practical approach to queue management in this in-depth e-book.
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A Practical Approach to General Queuing Systems

Businesses strive to balance the cost of service with the need to keep customers happy. Nowhere is this more clear than in the waiting line or service queue. 

This 12-page e-book will help you understand basic queuing theory and its impact on the customer experience.
 

What You'll Learn:

  • The definition of a queuing system
  • Why you should study queuing systems
  • Relationships between performance measures
  • Common queuing definitions

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