GUIDE

Smooth Customer Flow

If your customers or the public you serve must wait in line to be served, this guide is for you.
Please fill out the form below to have the guide emailed to you.
 

A Guide to Planning Your Queuing Strategy

As a manager of operations, facilities, marketing, merchandising, or the like, you are faced with addressing why a queue is lining up and what you can do to cut it shorter.

This 12-page guide is designed to help you answer these two key questions by crafting a queuing strategy that fits your unique business, institution, or organizational challenge. 

 

What's Covered in this Guide:

  • Key Considerations for Planning Your Queue -- Understanding of the elements of a line and service level requirements that impact your strategy
  • Single Line vs Multiple-Line Queuing Systems -- A comparison of the two most popular waiting line systems
  • Tips for Setting Up Your Line -- Latest best practices for making your line pleasant, safe, and efficient

If your customers or the public you serve must wait in line to be served, this guide is for you.

Complete the form on this page for instant access.