passenger flow management

GUIDE

Smooth Passenger Flow Queue Management Guide

As a manager of operations, you are faced with addressing why the queue is filling up and what you can do to make it faster. The impact of waiting lines on profits, passenger satisfaction, and even public safety can be profound. This guide will show you the way to success.

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A Guide to Planning Your Queuing Strategy

Moving passengers in, through, and out of waiting lines with effective queue management is proven to reduce traveler walk-aways, increase revenues per square foot, stimulate impulse sales, and enhance the overall customer experience. It pays to do it right.

This guide is designed to help you craft a queuing strategy that fits your transportation-oriented facility. If the people you serve must wait in line to be served, this guide is for you.

What's Covered in this Guide:

  • Key Considerations for Planning Your Queue -- Understanding of the elements of a line and service level requirements that impact your strategy
  • Single Line vs Multiple-Line Queuing Systems -- A comparison of the two most popular waiting line systems
  • Tips for Setting Up Your Line -- Latest best practices for making your line pleasant, safe, and efficient


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passenger flow management