passenger experience

GUIDE

The Passenger Experience

Managing Crowds, Optimizing Resources, and Improving the Passenger Journey

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Managing Crowds, Optimizing Resources, and Improving the Passenger Journey

When passengers talk about their travel experiences, one of the first things they're likely to mention is the length and inconvenience of the waiting lines they encountered. If your goal is to make the passenger experience more enjoyable and productive, this e-book is for you.

Here we provide tips, information, and best practices to help you more easily manage crowds, decrease wait times, and improve the entire passenger journey.

You'll discover:

  • Five essential elements of airport health affected by queuing.
  • How to use queuing technology to minimize wait times and improve the passenger journey.
  • The role of queue analytics to forecast resource allocation and optimize staffing.
  • How managers are using real-time queue alerts to address passenger traffic and congestion.
  • Top strategies to relieve passenger stress and improve the airport experience.
  • Queue management in action: How DFW employs modern queue management solutions to improve the passenger journey.
  • When the best solution for waiting is no line at all: A use case for Virtual Queuing technology.
  • Keeping passengers safe: Innovative solutions to age-old problems.